Privacy Policy
Last Updated: November 15, 2025
IntraSync Industrial ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website batchlogic.intrasyncindustrial.com (the "Site") and use our services (the "Services").
Information We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Contact Information: Name, email address, phone number, and company name.
- Usage Data: Information about how you use our Site and Services, such as your IP address, browser type, operating system, and pages visited.
- Production Data: For customers using our Services, data related to batch operations, equipment integration, and system performance.
How We Use Your Information
We use the information we collect or receive:
- To respond to your inquiries and fulfill your requests for demos or more information.
- To send administrative information to you, such as changes to our terms, conditions, and policies.
- To provide, maintain, and improve our website and services for a better user experience.
- For business purposes, such as data analysis, identifying usage trends, and determining the effectiveness of our promotional campaigns.
- To provide customer support and troubleshoot technical issues.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Trusted partners may include cloud service providers, analytics services, and technical support providers.
Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights regarding your personal information:
- Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
- Right to Delete: You have the right to request the deletion of your personal information collected or maintained by us.
- Right to Opt-Out: We do not sell personal information, so the right to opt-out is not applicable.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise these rights, please contact us using the information below.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Our systems use encryption in transit (TLS 1.3) and at rest (AES-256). However, please also remember that we cannot guarantee that the internet itself is 100% secure. For customers using our batch control services, we maintain SOC 2 Type II compliance and conduct annual third-party security audits.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal information at any time, subject to certain legal obligations.
Contact Us
If you have questions or comments about this policy, you may contact us at:
IntraSync Industrial1401 21st Street Suite R
Sacramento, CA 95811
Email: info@intrasyncindustrial.com
Phone: (707) 564-3666